Terms ofService.

Last updated: September 18, 2026

These terms govern any purchase from Barkhouse Creative Co. ("we," "us," "our") — a media kit, a content shoot, revisions, a discovery or strategy call, or digital downloads. By checking out, you agree to these terms.

If you bought an Essential Kit, a Signature Kit, a Founding Creator kit, or The Live Rate Card on its own before August 30, 2026, you keep what you bought, at the price you bought it. Those packages are no longer sold; nothing in this update changes an agreement already in place.

What we build

Your Live Media Kit — $347 CAD build, plus your chosen monthly

A live media kit on a custom domain, designed and built by Becca from your structured intake. Includes always-current insights, hosting, your custom domain — which we purchase and manage — and the daily data refresh. Does not include a discovery call, ongoing strategic input from Becca, the template bundle, or revision rounds; each is available separately at any time.

Your monthly, chosen at checkout

$22 CAD/month — your media kit, live and current: hosting, your custom domain, and the automated data refresh.

$37 CAD/month — the same media kit with The Live Rate Card built in.

You may move between the two at any time. Moving up takes effect from your next billing date; moving down removes the rate card and leaves the rest of your media kit untouched.

The Live Rate Card

Included in the $37 CAD/month media kit, and not sold separately. Adds a password-protected rate card to your live media kit, showing rates per deliverable across three content categories chosen with you, together with usage, exclusivity and add-on pricing. Rates are calculated from your live audience and engagement data and recalculate as those figures change.

Two things worth stating plainly. First, the rates shown are a pricing guide generated from your performance data — they are a starting position for your own negotiation, not a guarantee that any brand will pay them, and you are free to quote whatever you choose. Second, a rate displayed on your card is never automatically lowered below a figure previously published on it; rates rise with your audience rather than falling with a quiet month. Access is controlled by a password we set with you and which you share at your discretion — anyone you give it to can view your rates, so treat it accordingly. Unlock attempts are logged and visible to you.

Clients who purchased The Live Rate Card as a standalone product or as a +$15 CAD/month add-on before August 30, 2026 keep it at the price they bought it, on the same terms, for as long as their subscription runs.

Add-ons

A round of revisions ($50), a Strategy Call with Becca ($97, 50 minutes), the full digital template bundle ($79, or $57 when added to your build at checkout), and a rush build ($75) are available at any time, with scope confirmed before work begins.

Your media kit is built from your intake, so the intake is where you shape it. Anything you'd like changed once it's live is $50 a round. If something's wrong on our end, that's a fix, and fixes are always free.

Minor revisions ($150) and major revisions ($300) — larger structural reworks after launch — remain available to any client at any time. A standalone discovery call with Becca is available to anyone, whether or not you have a Barkhouse Creative Co. media kit.

Content shoots — $397 CAD half day, $797 CAD full day

Each shoot also has a services agreement that sets these terms out in one document with your business name on it. You sign it electronically at the end of your shoot brief, and we film once it is signed. A copy comes to your inbox when you sign.

A half day is up to four hours of filming and delivers 2 finished vertical videos plus at least 25 trimmed clips from the day. A full day is up to eight hours and delivers 5 finished videos plus at least 60 clips, and includes a half-hour planning call beforehand. Both are video only — we do not shoot stills, and no photography is included or implied. The stated video and clip counts are minimums, not estimates.

Delivery is a private gallery within seven days of a half-day shoot, or within ten business days of a full-day shoot, downloadable in full, and it stays available for twelve months. You are responsible for keeping your own copy of anything you want beyond that window.

Rights. You receive a perpetual, worldwide, non-exclusive commercial licence to the finished videos and to every clip delivered, with no expiry and no per-use fee. We retain the right to show the work in our own portfolio and marketing unless you ask us in writing not to, which we will honour.

People on camera. Nobody is filmed without their agreement. Where your customers, guests or staff may appear, you are responsible for telling them in advance — we will supply wording for your booking page and signage, but the notice is yours to give. If someone declines, they are not filmed.

Access, safety and what we need from you. You are responsible for lawful access to the location and for any permit, landowner permission or site induction a filming day requires. If a day cannot proceed safely, or access is refused on arrival, it is treated as a cancellation by you under the terms below.

Travel. On a full day, travel anywhere on Cape Breton Island is included. On a half day, travel is included everywhere on the island except the Cabot Trail highlands — Chéticamp, Pleasant Bay, Cape North, Meat Cove, Ingonish and the places between — where a travel charge of $125 CAD applies, invoiced separately and payable before the shoot. Filming beyond the island, an overnight stay, or a turnaround faster than the delivery times above is quoted and agreed in writing before booking; where we are already filming near an off-island location that week, the off-island travel charge is waived.

Scheduling, weather and cancellation. A shoot is paid in full at booking and the date is held on receipt. If weather or conditions make a day unusable, we reschedule at no charge, up to two times for the same booking. If weather makes a third scheduled day unusable, the fee you paid becomes a credit toward any content shoot held within twelve months of that third date. You may reschedule for any reason up to 48 hours before the agreed start. Inside 48 hours, or if we arrive and the shoot cannot go ahead for a reason within your control, the fee is retained and a fresh booking is required. If we cancel for any reason other than weather, you are refunded in full.

Seasonal content retainer — $129 CAD a month, 12-month term

One half-day content shoot each season, four a year: spring (March to May), summer (June to August), fall (September to November) and winter (December to February). Each is a half day as described above, with the same deliverables, delivery time, travel, weather and cancellation terms, and each is booked on a day we have opened for shoots.

The term. The retainer runs for twelve months from the day you sign up and is billed monthly. After twelve months it continues month to month, and you can cancel at any time. If you cancel before the twelve months are up, the remaining months of the term are charged as a single final payment, and you keep every season's shoot those payments cover.

If a retainer payment fails. A one-off shoot is paid in full at booking, so this is about the retainer. Our payment provider retries automatically over about two weeks, and we will email you when a payment first fails and again before anything changes. If a payment is still unpaid thirty days after it was due, we may pause the retainer: we will not book or film another shoot day while something is outstanding, and a gallery for a season already filmed is held rather than sent. Pausing is not cancellation — nothing is deleted, you lose no season, and both the booking and any held gallery resume within two business days of payment. If it is still unpaid sixty days after it was due, we may treat the retainer as cancelled on the same terms as if you had cancelled it, above. Anything already invoiced is still owed.

A season you don't use. A season's half day can be taken in the season after it, once. After that it lapses, and is not refunded or carried further.

The Website Package — $497 CAD build, plus $29 CAD a month

Each website also has a services agreement that sets these terms out in one document with your business name on it. You sign it electronically at the end of your website brief, and a copy comes to your inbox when you sign.

One package at one price, whatever the site is for. The $497 build covers a site of up to five pages, built on our own layouts from the details and photos you send us, a private preview link before it goes live, and two rounds of changes during that preview. Further rounds, and pages beyond five, are quoted before we start. It also covers setting up your Google Business Profile; Google requires the business owner to verify that profile, usually by post or phone, and that step is yours to complete. Your first month is charged at checkout alongside the build, and the monthly cycle runs from that date rather than from launch. That is what the $526 and $826 figures on the Websites page include.

What the monthly covers. Your domain — bought, registered, pointed at the site and renewed every year — along with hosting, updates, backups, and keeping the site working as browsers and phones change. It also covers a real person to email when something looks wrong, who will reply within two business days, and anything broken on our side is fixed at no charge. Two small content updates a year are included: a change to your hours, prices or wording on an existing page. If you already own a domain, we point it at the new site and take over the renewals; the monthly is the same either way.

What it does not cover. Changing your content beyond those two updates — your hours, prices, services or photos — is quoted and agreed before we start, so you always agree the number first. Rebuilding or redesigning the site, and anything the package does not already include, is quoted the same way. The monthly is for keeping what we built running, not for ongoing content work.

Your domain, and what happens if you cancel. The domain carries your business name. We register it in the studio’s name and manage and renew it for you while your monthly is active, and it is yours to take: at any time, at your written request and at no charge, we will transfer it to a registrar of your choosing or place the registration in your own name, as long as your account is up to date. Your account is up to date when no invoice is more than thirty days overdue, and if something is outstanding we will transfer the domain as soon as it is paid. You can cancel whenever you like; cancelling stops the next billing cycle and does not refund the current period. On cancellation you have thirty days to transfer the domain to any registrar you choose, and we will help you do it. The site itself comes down at the end of that window. If you do not transfer the domain within it, we stop renewing it, and it will eventually expire and become available for anyone to register — so if you want to keep it, start the transfer inside the thirty days.

If a payment fails. Cards expire and payments bounce, and that is not the same as cancelling, so we do not treat it that way. Our payment provider retries automatically over about two weeks. We will email you when a payment first fails, and again before anything changes on your site. If the monthly is still unpaid thirty days after it was due, we may suspend the site: visitors see a short holding page instead of your pages, and we will tell you the date at least seven days beforehand. Suspension is not cancellation — nothing is deleted, we keep renewing your domain, and the site is back within one business day of payment. If it is still unpaid sixty days after it was due, we may treat the agreement as cancelled, and the thirty-day domain window above starts from that date. We keep your content for a further thirty days and will send it to you on request. Anything already invoiced is still owed.

Paying yearly instead. You can choose $290 CAD a year in place of $29 a month, which is two months free. The build and your first year are charged together at checkout, and it renews each year on the same date. Everything the monthly covers, the yearly covers. You can cancel at any time; cancelling stops the next renewal and does not refund the current year. The thirty-day domain window above applies the same way.

A website and a half-day shoot together — $797 CAD, plus $29 CAD a month. The build and a half-day content shoot, bought as one. The shoot is filmed before launch so the site goes live with real video in it. The website part follows the Website Package terms above and the shoot follows the content shoot terms, including delivery within seven days of the shoot and the half-day travel charge in the Cabot Trail highlands.

Custom domain

This section and the one after it describe media kits. For websites, see The Website Package above.

We purchase and manage your custom domain on your behalf as part of the build. Renewal is covered by your monthly subscription while it's active.

The domain is yours to take, on the same terms as the Website Package: at any time, at your written request and at no charge, we will transfer it to a registrar of your choosing or place the registration in your own name, as long as your account is up to date. On cancellation you have thirty days to move it, and we will help you do it. If you do not move it inside that window we stop renewing it, and it will eventually expire and become available for anyone to register — so if you want to keep it, start the transfer inside the thirty days.

If your subscription lapses or is cancelled, your media kit continues running as a static site — frozen at your last successful data pull — on its custom domain for 30 days. See What happens if you pause or cancel below for what happens after that window.

What happens if you pause or cancel

If your subscription lapses or is cancelled, your media kit switches to a static version — frozen at your last successful data pull — and stays live on your domain for 30 days. If payment isn't received within that window, the site comes down. You can reinstate your media kit at any time by resuming payment; it picks back up where it left off, with no need to rebuild from scratch.

How to cancel

Email scott@barkhousecreativeco.com from the address on your account and tell us what you would like to cancel. We will confirm within two business days, and the cancellation takes effect from the date you asked, not the date we reply.

Payment and subscriptions

Paying in full, the build fee and your first month are charged together at checkout via Stripe — $369 on the $22 monthly, or $384 on the $37 monthly. Subscriptions renew monthly and continue until cancelled. Cancelling stops the next billing cycle; it does not refund the current period.

The payment plan

The build can instead be paid as three payments of $125 CAD, thirty days apart. The first is taken at checkout and starts your build. The second is taken on day 30, which is when your media kit goes live. The third is taken on day 60. Your $22 or $37 monthly begins on day 90, so you are never paying the plan and the monthly in the same month.

If a plan payment doesn't clear, your media kit pauses — the build stops, or a live kit switches to its static version — until the payment goes through. Nothing is deleted and nothing is lost while it's paused. If money is the problem, email us before the payment date and we'll work something out; we'd much rather do that than pause your media kit.

Refunds

Digital downloads

All digital downloads — the Rate Card Calculator, the Pitch & Follow-Up Email Pack, the Content Creator Agreement & Business Library, and the bundled set — are delivered instantly and are final sale. No refunds once delivered, except where the file itself is defective or you were charged in error.

Content shoots

Before the shoot: fully refundable up to 48 hours before the agreed start, less any non-recoverable cost already incurred and agreed with you. Inside 48 hours, the fee is retained, as above. After the shoot has taken place, the fee is non-refundable — the day has been worked — but if a delivery falls short of the stated video or clip minimums we will make it up, either with a return visit at no charge or by refunding the difference, whichever we judge fits the shortfall.

Media kit builds

Because each build involves real work starting almost immediately — domain purchase, intake review, design time — refunds on the build fee are handled case by case, based on how far the work had progressed when you asked. Whether your domain has been registered, whether intake or your discovery call has happened, and how much design work is complete all factor into what's fair to refund. Reach out and we'll assess it honestly.

The website build

Handled the same way as a media kit build. Real work starts almost immediately — the domain is bought in the first week, and the layout and copy work begin from what you send us — so refunds on the $497 build are assessed case by case, based on how far the work had progressed when you asked. Reach out and we'll assess it honestly.

Monthly subscription

You can cancel at any time. Cancelling stops future billing; we do not prorate or refund the current billing period.

No refunds for lack of results

A media kit is a presentation tool, not a guarantee of brand deals or income. Not landing partnerships after your media kit goes live is not, on its own, grounds for a refund.

How to request a refund

Email scott@barkhousecreativeco.com with your order details. We'll confirm what applies and process eligible refunds to your original payment method within 5–10 business days.

Intellectual property

Your content — bios, photos, brand voice, the specific numbers and story featured — is yours. The design system, code, automation platform, and templates we use to build and run media kits remain the property of Barkhouse Creative Co. Purchasing a media kit gives you a license to use your finished media kit; it does not transfer ownership of the underlying platform or design system.

Digital downloads are licensed to you for your own personal or business use. You may not resell, redistribute, or repackage them.

Waitlists

Anything described on this site as coming soon is in development and is not currently for sale. Joining a waitlist is free, creates no contract between us, and obliges neither side to anything: it is not an application, not an offer or acceptance of work, and not a reservation.

We may change the scope, structure and pricing of anything in development, or decide not to launch it at all. Waitlist members will be contacted when it opens; we don't promise a date, and no date stated anywhere on this site should be treated as a commitment.

No guarantee of results

A media kit is a presentation tool. We do not guarantee brand partnerships, deal volume, or income as a result of purchasing a Barkhouse Creative Co. media kit or template.

Liability

Our total liability for any claim relating to our services is limited to the fees you've paid us in the 12 months before the claim arose.

Changes to these terms

We may update these terms as the business evolves. Continued use of your media kit or subscription after an update means you accept the revised terms.

Contact

Questions: scott@barkhousecreativeco.com

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